Return and refund policy
habanosspecialist.vn Customers are encouraged to check the condition of the Product before payment to ensure that the goods delivered are of the correct type, quantity as per the order, and in a non-defective, undamaged condition. In the event that the customer signs the delivery receipt at the time of receipt, it means that the product the customer received at that time has no issues. We will not address any customer complaints thereafter.
1. Return and exchange policy
Return and exchange policy:
You can return items if they are defective due to the manufacturer, during shipping, or if the wrong items were delivered. However, you cannot return items once you have received and checked them with our sales or delivery staff.
Before placing an order, we recommend that you carefully review the product information and price before completing the order. When your order is placed on the website of https://habanosspecialist.vn/, it will be shipped and cannot be changed.
The exchange/return order must comply with regulations within 03 days (from the date of receipt). https://habanosspecialist.vn/ only accepted for returned goods under the condition:
+ Item still has original tags, not damaged.
+ Unused (according to the return policy).
+ Goods do not match the description.
+ Wrong/missing items.
Valid exchange/return cases:
+ Broken, shattered: if when receiving goods from the shipper, the customer checks the product and confirms that the goods are broken or shattered, https://habanosspecialist.vn/ will assist customers in exchanging goods immediately afterwards.
+ Technical error.
+ Wrong items delivered.
+ Missing items.
| Reason for return/exchange | Return conditions |
| Still new | Still sealed | Still has all accessories, gifts, packaging, warranty card (if any) | Still intact | Still has tags |
| Broken | x | x | ✔ | x | ✔ |
| Manufacturing defect | ✔ | ✔ | ✔ | ✔ | ✔ |
| Wrong items delivered | ✔ | ✔ | ✔ | ✔ | ✔ |
| Missing items | ✔ | ✔ | ✔ | ✔ | ✔ |
Method of returning or exchanging purchased goods:
- If there is a request for exchange/return, please contact habanosspecialist.vn at the hotline: 0896333389 We will strive to respond to all complaints within 24 hours.
2. Refund policy
Return period:habanosspecialist.vn will only refund the customer when habanosspecialist.vn confirms that it has received the returned goods and the buyer does not wish to exchange for goods of equivalent value.
Refund method:In the case of customers returning products, after habanosspecialist.vn confirms that the product meets the requirements of the return policy, we will refund the customer by making a direct payment to the bank account system provided by the customer via the hotline, or refunding to the customer's credit card, or refunding according to the method that the customer used to pay on habanosspecialist.vn.
Return shipping costs:
In the event that the goods do not meet the return policy of habanosspecialist.vn, the shipping cost for returning the goods will be entirely the responsibility of the buyer. The shipping cost will be deducted from the refund amount.
3. No exchanges in the following cases:
- Products that are not defective from the manufacturer/do not meet the conditions for exchange/return.
- Gift.
For more detailed information, please contact the Customer Service Department or please contact: 0896333389 to get assistance. Thank you!
