Privacy policy of personal information
AVANTI is committed to protecting the privacy of customers' information. Please read the "Privacy Policy" below to better understand the commitments we make to respect and protect the rights of visitors:
1 1. Purpose of collecting personal information
The main data collection on the website habanosspecialist.vn includes information from the email account such as Full name, date of birth, phone number, .... These are the information that AVANTI needs members to provide. Compulsory provision when registering to use the website and for AVANTI to contact you to send a confirmation code when a member registers to use the service on the website in order to ensure the benefits for members, as well as to introduce programs for members in the future. anniversaries like birthdays.
During the process of joining the Website, AVANTI only keeps detailed information about orders, phone numbers and emails on the system.
AVANTI will also use both the member's personally identifiable information and certain non-personally identifiable information (such as cookies, IP address, browser type, ...) to determine the member's location through the system. GPS navigation system.
Members will be solely responsible for the security and keeping all activities of using the service under their password and phone number. In addition, members are responsible for promptly notifying AVANTI of unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties to take appropriate measures. fit.
AVANTI commits Not by default forcing consumers to use the attached services when installing and using its website.
Phone: 0896333389
2 2. Scope of usage of personal information
Website https://habanosspecialist.vn/ member information provided to:
- Provide services to Members;
- Send notices about information exchange activities between members and AVANTI
- Prevent activities that destroy a member's user account or activities that impersonate a member;
- Contact and deal with members in special cases.
- Do not use members' personal information other than for confirmation and contact purposes related to transactions at the Website
- In case of legal requirements: AVANTI is responsible for cooperating in providing member's personal information upon request from judicial authorities including: Procuracy, court, investigative police agency related to a customer's illegal behavior. In addition, no one has the right to infringe on the member's personal information
3 3. Information storage time
The Member's personal data will be stored until the request to cancel or the member to log in and perform the cancellation. Remaining in all cases, member's personal information will be kept confidential on the website's https://habanosspecialist.vn/
4. Persons or organizations that may have access to such information
The Member (Buyer) agrees that, in case of necessity, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
Board.
Competent state agencies in case of request as prescribed in operating regulations.
Financial advisor, legal and Auditing firm.
The Complainant proves the Consumer's violation.
At the request of the competent state agency.
5 5. Address of information collection and management unit
AVANTI-GROUP CO., LTD
Address: No. 02 Co Tan, Co Tan Street, Trang Tien Ward, Hoan Kiem District, Hanoi City, Vietnam
Hotline: 0896333389
6. Methods and tools for consumers to access and correct their personal data
Members have the right to self-check, update, adjust or cancel their personal information by logging into their account and correcting personal information or requesting AVANTI to do so.
The right to submit a complaint about the disclosure of personal information to a third party to the Administration Board of the Website https://habanosspecialist.vn/. When receiving these feedbacks, AVANTI will confirm the information, be responsible for answering the reason and guide the member to restore and keep the information confidential.
Hotline: 0896333389
7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the notified scope
When complaints and disputes arise regarding members' personal information, the quality of products and services of the Supplier, AVANTI appreciates negotiating and mediation solutions between the parties in order to maintain trust. of members to the service quality of the Company and follow the following steps:
Step 1: About a case related to his/her personal information to AVANTI by calling Phone number: 0896333389, sending feedback from website https://habanosspecialist.vn/, and / or other forms not contrary to the provisions of the Law.
Step 2: AVANTI's Customer Care Department will receive user complaints, depending on the nature and extent of the complaint, the Company will take specific measures to assist users in resolving disputes. and reply the results to the member within 10 working days.
In case the matter is beyond the ability and jurisdiction of the Company to settle, AVANTI will ask the member to bring the matter to the competent state agency for settlement according to the Law.
AVANTI respects and strictly implements regulations on protecting members' interests. Therefore, AVANTI also recommends that members respect and strictly comply with this Personal Information Protection Policy and provide complete, accurate, detailed and truthful information. All acts of fraud, fraud, infringing upon the legitimate rights and interests of other members shall be condemned and shall be fully responsible before the Law.
8. Commitment to confidentiality of customer's personal information and payment information
Commitment to privacy of personal information
- Personal information on the website https://habanosspecialist.vn/ is absolutely confidential by AVANTI in accordance with AVANTI's personal information protection policy . The collection and use of information of each member is only done with the consent of that customer, unless otherwise provided for by law.
- Do not use, do not transfer, provide or disclose to any third party about the member's personal information without the consent of the member.
- In the event that the information server is attacked by a hacker leading to the loss of member's personal data, AVANTI will be responsible for notifying the incident to the investigating authorities for timely handling and notifying the member. member is known.
- The AVANTI website management board requires individuals, when registering as a member, to provide all relevant personal information such as: phone number, login password and be responsible for the legality of those the above information. The AVANTI website management board is not responsible for and will not settle all complaints related to the interests of that Member if it deems that all personal information of that member provided during the initial registration is incorrect. corpse.
- AVANTI is responsible for ensuring the safety of personal information collected and stored to prevent the following acts:
+ Steal or gain unauthorized access to information
+ Unauthorized use of information
+ Unauthorized alteration or destruction of information
- Mechanism for resolving member's complaints in case member information is used for wrong purposes and within the notified scope:
When complaints and disputes arise related to members' personal information, AVANTI promotes negotiation and mediation between the parties in order to maintain the member's trust in the company's service quality and follow these steps:
Step 1: About a case related to his/her personal information to AVANTI by calling Phone number: 0896333389, sending feedback from website https://habanosspecialist.vn/, and / or other forms not contrary to the provisions of the Law.
Step 2: AVANTI's Customer Care Department will receive user complaints, depending on the nature and extent of the complaint, AVANTI will take specific measures to assist users in resolving that dispute. and answer the results to the member within 10 working days.
In case the matter is beyond the capacity and jurisdiction of AVANTI, the Company will request the member to bring the matter to the competent state agency for settlement according to the Law.
AVANTI respects and strictly implements regulations on protecting members' interests. Therefore, the Company also asks members to respect and strictly comply with this Personal Information Protection Policy and provide complete, accurate, detailed and truthful information. All acts of fraud, fraud, infringing upon the legitimate rights and interests of others shall be condemned and shall be fully responsible before the Law.
Commitment to the security of payment information
AVANTI ensure the safety and security of customers' payment transactions, handle complaints and compensate for damage in case the customer's payment information through the AAVANTI website is changed , deleted, canceled, copied, disclosed. , illegally moved or appropriated causing damage to customers.
Online payments will be processed by our Networks of affiliated banks/Payment Gateways. You only give us or the website information that is accurate and not confusing and must notify us if there are changes or problems arising in order to coordinate with the affiliated banking units as well. as the authority to deal with.
