Privacy policy for personal information
AVANTI is committed to protecting the privacy information of customers. Please read the “Privacy Policy” below to better understand the commitments we make to respect and protect the rights of visitors:
1. Purpose of collecting personal information
The data collection mainly on the website habanosspecialist.vn includes information from the email account such as Full name, date of birth, phone number, .... This is the information that AVANTI requires members to provide when registering to use the website and for AVANTI to contact and send confirmation codes when members register to use services on the website to ensure the rights of members, as well as to bring programs to members on special occasions such as birthdays.
During the participation in the Website, AVANTI only retains detailed information about order information, phone numbers, and emails in the system.
AVANTI will also use both personal identification information of members and some non-personal identification information (such as cookies, IP address, browser type, ...) to determine the location of members through the GPS positioning system.
Members will be responsible for the security and retention of all activities using the service under their password and phone number. Additionally, members are responsible for promptly notifying AVANTI of any unauthorized use, abuse, security violations, or retention of registration names and passwords by third parties to take appropriate measures.
AVANTI commits not to default force consumers to use attached services when installing and using its website.
Phone: 0896333389
2. Scope of use of personal information
Website https://habanosspecialist.vn/ use the information provided by members to:
- Provide services to Members;
- Send notifications about information exchange activities between members and AVANTI.
- Prevent activities that destroy members' user accounts or impersonate Members;
- Contact and resolve with members in special cases.
- Do not use members' personal information for purposes other than verification and contact related to transactions on the Website.
- In case of a legal request: AVANTI is responsible for cooperating to provide members' personal information when requested by judicial authorities including: the Prosecutor's Office, the court, and the investigating police agency related to any violation of the law by the customer. Additionally, no one has the right to infringe upon members' personal information.
3. Information storage duration
Members' personal data will be stored until a cancellation request is made or the member logs in and performs the cancellation. In all cases, members' personal information will be kept confidential on the website's server. https://habanosspecialist.vn/
4. Individuals or organizations that may access that information
Members (Buyers) agree that, if necessary, the following agencies/organizations/individuals have the right to access and collect their personal information, including:
Board of Directors.
The competent state agency in case of a request according to the regulations in the operational regulations.
Financial, legal advice, and auditing company.
The complainant proves the violation of the Consumer's behavior.
At the request of the competent state authority.
5. Address of the unit collecting and managing information
AVANTI-GROUP CO., LTD.
Address: No. 02 Co Tan, Co Tan Street, Trang Tien Ward, Hoan Kiem District, Hanoi City, Vietnam
Hotline: 0896333389
6. Methods and tools for consumers to access and edit their personal data
Members have the right to self-check, update, adjust, or cancel their personal information by logging into their account and editing personal information or requesting AVANTI to perform this.
Members have the right to file complaints about the disclosure of personal information to third parties to the Website Management Board. https://habanosspecialist.vn/. Upon receiving this feedback, AVANTI will reconfirm the information, must be responsible for explaining the reasons and guiding members to restore and secure their information.
Hotline: 0896333389
7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the scope that has been notified
When complaints or disputes arise related to members' personal information, the quality of products, and services of the Provider, AVANTI emphasizes negotiation and mediation solutions between the parties to maintain members' trust in the quality of the Company's services and follows these steps:
Step 1: Members complain about issues related to their personal information to AVANTI by calling the phone number: 0896333389, send feedback from the website https://habanosspecialist.vn/, and/or other forms not contrary to the law.
Step 2: AVANTI's Customer Care Department will receive user complaints, depending on the nature and severity of the complaint, the Company will take specific measures to assist users in resolving the dispute and respond to the member within 10 working days.
In cases where the incident is beyond the Company's ability and authority to resolve, AVANTI will request members to bring the matter to the competent state authority for resolution according to the law.
AVANTI respects and seriously implements the regulations on protecting members' rights. Therefore, AVANTI also requests members to respect and comply with this personal information protection policy and to provide information fully, accurately, in detail, and truthfully. Any acts of fraud, deception, or infringement on the legal rights and interests of other members are condemned and must bear full responsibility before the law.
8. Commitment to the confidentiality of personal information and payment information of customers
Commitment to confidentiality of personal information
- Members' personal information on the website https://habanosspecialist.vn/ is committed by AVANTI to absolute confidentiality according to AVANTI's personal information protection policy. The collection and use of each member's information can only be carried out with the consent of that customer, except in cases where the law provides otherwise.
- Do not use, transfer, provide, or disclose members' personal information to any third party without the consent of the member.
- In the event that the information hosting server is attacked by hackers leading to the loss of members' personal data, AVANTI will be responsible for notifying the authorities to investigate and handle the matter promptly and inform the members.
- The management of the AVANTI website requires individuals registering as members to provide complete personal information such as: phone number, login password, and is responsible for the legality of that information. The management of the AVANTI website is not responsible for or will not resolve any complaints related to the rights of that member if it is found that all personal information provided by that member during initial registration is inaccurate.
- AVANTI is responsible for ensuring the safety of personal information collected and stored to prevent the following acts:
+ Theft or unauthorized access to information
+ Unauthorized use of information
+ Unauthorized alteration or destruction of information
- The complaint resolution mechanism for members in case their information is used for purposes or within the scope that has been notified:
When a complaint or dispute arises regarding a member's personal information, AVANTI emphasizes negotiation and mediation solutions between the parties to maintain the member's trust in the quality of the Company's services and follows these steps:
Step 1: Members complain about issues related to their personal information to AVANTI by calling the phone number: 0896333389, send feedback from the website https://habanosspecialist.vn/, and/or other forms not contrary to the law.
Step 2: AVANTI's Customer Care department will receive user complaints, depending on the nature and severity of the complaint, AVANTI will take specific measures to assist users in resolving the dispute and respond to the member within 10 working days.
In cases where the matter is beyond AVANTI's ability and authority to resolve, the Company will request members to bring the matter to the competent state authority for resolution according to the law.
AVANTI respects and strictly implements regulations on protecting member rights. Therefore, the Company also requests members to respect and comply with this personal information protection policy and to provide information fully, accurately, in detail, and truthfully. Any acts of fraud, deception, or violation of the legal rights and interests of others are condemned and must bear full responsibility before the law.
Commitment to payment information security
AVANTI ensures the safety and security of customer payment transactions, handles complaints, and compensates for damages in case the customer's payment information through the AVANTI website is altered, deleted, canceled, copied, disclosed, moved unlawfully, or misappropriated causing harm to the customer.
Online payments will be processed by the networks of affiliated banks/payment gateways. You should only provide us or the website with accurate, unambiguous information and must notify us of any changes or issues that arise so we can coordinate with the affiliated banks and relevant authorities to resolve them.
