INFORMATION ABOUT GENERAL TRANSACTION CONDITIONS
Welcome to the website habanosspecialist.vn - established and owned by AVANTI-GROUP CO., LTD. By accessing our website, you agree to these terms.
The website may change, modify, or adjust any content in the Terms and Conditions of use and will take effect after 5 days, when the changes are announced and fully posted on the website.
Please read the Terms and Conditions of this transaction carefully before ordering any products or services on habanosspecialist.vn
1. Regarding compliance with regulations related to selling alcohol through e-commerce:
a. Regarding technical requirements: The website has been updated to meet.
- It is mandatory to register and log in with a Google Gmail account: This ensures the website can access the name and age of the visitor before they access and search for information; Additionally, the website applies payment through VTCPay, requiring users to declare information about the name, residential address of the buyer, payment information through accounts, bank cards, or other cashless payment methods when they make a purchase transaction for alcohol.
- Information about alcoholic products on the website does not link or promote to user accounts under 18 years old; other pages, channels, and media in the online environment dedicated to those under 18 or with a majority of users accessing under 18.
- Has integrated a mode for users to select their age level before clicking on the website.
b. Regarding the format of product information that needs to be met:
- Product labels have been updated according to the provisions of Decree 111/2021/ND-CP amending and supplementing some articles of Decree No. 43/2017/ND-CP on product labels and in accordance with regulations on reducing the accessibility of alcohol under the Law on Prevention and Control of Alcohol and Beer Harm.
2. Conditions or restrictions in the provision of goods or services.
- To ensure fairness and the rights of Customers as end consumers, habanosspecialist.vn has the right to apply restrictive conditions in implementing promotional programs: no limits, limits on the maximum number of products in each promotional program that a Customer can purchase, limits on the purpose of purchasing products (for consumption only, not for business, resale…), or other limits (if any) specified in detail in each Promotional Program. These restrictive conditions are referred to as the promotional policy.
Therefore, habanosspecialist.vn has the right not to confirm, refuse, cancel, or retrieve delivered products of Orders that violate any content in the promotional policy.
- habanosspecialist.vn has the right not to confirm, refuse, or cancel, retrieve delivered products of Customer Orders in certain other cases at the decision of habanosspecialist.vn without notifying the Customer.
3. Inspection policy.
When customers receive goods, we agree to allow customers to carefully check the product before acceptance. Customers should record a video during the unboxing process and immediately report to the delivery staff; we will proceed to rectify and exchange for the customer.
If unexpected issues arise on the part of the Customer, AVANTI will flexibly assist in resolving in the following cases:
- Incorrect address.
- Customer wants to schedule a delivery.
Force majeure cases such as natural disasters, traffic accidents, … AVANTI will always support and ensure the rights of our Customers.
For any inquiries and suggestions, please contact 0896333389
4. Return policy
To ensure the rights of customers of habanosspecialist.vn, we always have policies to commit to exchanging/returning defective products due to manufacturing or shipping errors that lead to damage, breakage, or incorrectly delivered products according to the order.
5. Return period
Orders for exchange/return must comply with regulations within 03 days (from the date of receipt). habanosspecialist.vn only accepts returned items under the condition:
+ Item still has original tags, not damaged.
+ Unused (according to the return policy).
+ Item different from description.
+ Wrong/missing items.
6. Method of returning or exchanging purchased goods
If there is a request for exchange/return, customers please contact habanosspecialist.vn via hotline: 0896333389 within 24 hours to receive the best support.
7. Orders can only be exchanged/returned if they meet the following conditions:
+ The product must still be within the validity period for exchange/return within 03 days (from the date of receipt).
+ The exchanged/returned product must be in new condition, complete with accessories (including user manual, warranty card, product box) and any accompanying gifts (if any).
+ The reason for the exchange/return must be valid; habanosspecialist.vn does not accept exchanges/returns for reasons of dissatisfaction or dislike.
Valid exchange/return cases:
+ Broken: if upon receiving the goods from the shipper, the customer checks the product and confirms that it is broken, habanosspecialist.vn will assist in exchanging the product for the customer immediately.
+ Technical error.
+ Not as described
+ Wrong items delivered.
+ Missing items.
| Reason for return/exchange | Return conditions |
| Still new | Still sealed | Still has all accessories, gifts, packaging, warranty card (if any) | Still intact | Still has tags |
| Broken | x | x | ✔ | x | ✔ |
| Manufacturing defect | ✔ | ✔ | ✔ | ✔ | ✔ |
| Wrong items delivered | ✔ | ✔ | ✔ | ✔ | ✔ |
| Missing items | ✔ | ✔ | ✔ | ✔ | ✔ |
How to get a refund
In the case where customers return the product, after habanosspecialist.vn confirms that the product meets the requirements of the return policy, we will refund the customer by making a direct payment to the bank account system provided by the customer through the hotline, or refunding via the customer's credit card, or refunding according to the method that the customer used to pay on habanosspecialist.vn
Cost for returns
In the event that the goods do not meet the return policy of habanosspecialist.vn, the shipping cost for returning the goods will be entirely the responsibility of the buyer. The shipping cost will be deducted from the refund amount.
Product warranty policy
The product will have a warranty policy accompanying the product
Product warranty is to rectify faults, technical issues occurring due to the supplier's fault.
Warranty conditions:The product is warranted free of charge if it meets all the following conditions:
- The defect is due to the manufacturer, technical faults before reaching the buyer.
- The product shows no signs of third-party intervention (external repairs).
- The serial number, seal on the product and warranty certificate must be the same, intact, not torn or altered.
- Goods not affected by the environment (water penetration, corrosive chemicals, thermal impact causing deformation)
- The warranty certificate clearly states the Serial number and purchase date (if any).
- Products still within the warranty period.
- The product still has intact labels and accompanying accessories.
- The product still has all accompanying documents such as: Warranty certificate, seller's delivery note, shipping bill....
Warranty reception location: Habanos Specialist store systemreceives products needing warranty from customers: Customers transfer the product needing warranty to the store of habanosspecialist.vnfor error checking. After checking the product meets the warranty conditions, habanosspecialist.vnwill notify the customer to pick up the product at the Habanos Specialist store system after repairs or replacements are completed.
Any costs incurred during the warranty process such as shipping fees, ... will be borne by the customer.
Cases not covered by warranty.
The Serial number on the machine and the Warranty Certificate do not match or cannot be identified for any reason.
Products damaged due to mechanical impact causing drops, breaks, collisions, scratches, dents, moisture, rust, or due to fire, natural disasters.
Products showing signs of damage due to rodent or insect intrusion.
Products damaged due to incorrect usage of the instruction manual, using the wrong specified voltage.
Accessories included such as: Remote control, control battery, power cord, signal cable, rectifier, indicator light, headphones, fan on the device, damaged causing fire or explosion.
Unauthorized disassembly, structural changes to the product, incorrect usage of instructions, use of incorrect components.
For products that have exceeded the warranty period, our company will provide paid repair services for customers.
- Service standards, service provision processes, price lists, and other terms related to service provision
Real sales, no advertising
habanosspecialist.vn is a website that supports buyers to use AVANTI's products, not a platform to advertise for products or stores of other sellers.
Mutual respect
We want to build a safe and civilized customer base so that everyone can enjoy the joy of online shopping (No need to go directly to AVANTI's store).
Maintain a good 'purchase history'
To receive more promotions for loyal customers, do not forget to maintain regular purchases, avoid 'bombing' orders, receive goods on time, and minimize unnecessary cancellations, returns, and refunds.
Say no to counterfeit and imitation goods
habanosspecialist.vn commits to only sell genuine products as selling counterfeit or imitation goods is a violation of the law. In case customers provide feedback, AVANTI will conduct a review, and if the feedback is verified to be correct, compensation will be provided to the customer, a correction post will be made, and these items will be removed from the system.
Service provision process (Detailed in the website usage guide section)
AVANTI - is the owner of the website directly selling goods
Other suppliers are not allowed to provide services/sell goods on the website
AVANTI directly sells goods to buyers/users of the service and is responsible for issuing invoices to buyers/users of the service.
Other suppliers are not allowed to participate in pricing or working, charging fees from users, and do not directly participate in posting or creating stores on the system. All products are completely posted by AVANTI.
Price list
The price list of each item will be publicly displayed on the website, and buyers can directly see the product price and decide whether to agree to purchase and add it to the order.
Other terms
- Acceptance of the Terms of Use
When using the website habanosspecialist.vn of AVANTI, you have implicitly accepted the terms and conditions of use (hereinafter referred to as “Terms of Use”) specified below. To know the latest modifications, you should regularly check the “Terms of Use”. habanosspecialist.vn has the right to change, adjust, add or remove the contents of the “Terms of Use” at any time. If you continue to use the website after such changes, it means you have accepted those changes.
- Characteristics of displayed information
The content displayed on the Website aims to provide information about AVANTI's products... regarding the sales program.
The information displayed on this Website comes without any guarantees or commitments of liability in any form from AVANTI, whether express or implied, including but not limited to the suitability of the products or services chosen by the buyer.
AVANTI also disclaims any responsibility or guarantees that the website will be free of operational errors, safe, uninterrupted, or any guarantees regarding the accuracy, completeness, and timeliness of the displayed information.
By accessing this Website, you implicitly agree that AVANTI is not responsible for any injuries, losses, claims, direct damages, or indirect damages that are unforeseen or resulting in any form arising from or related to:
(1) use the information on this website;
(2) access connections from this website;
(3) Subscribe to receive emails;
(4) Whether AVANTI provides services or not, even if warned of potential damages;
(5) restrictions related to online ordering described here.
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The above conditions and restrictions are only effective within the framework of current laws.
- Intellectual property rights
This Website and all content arranged, displayed are owned and are the exclusive property of AVANTI. Any use or citation must not harm AVANTI and must comply with the following conditions:
(1) For personal, non-commercial use only;
(2) Copies or citations must retain the copyright notice or representations of intellectual property rights as shown in the original version;
(3) All products, technologies, or processes used or displayed on this Website may be related to copyrights or other intellectual property rights of AVANTI.
- Adjustments and modifications
AVANTI reserves the right to change, modify, or terminate the operation of this Website at any time.
- Governing law and dispute resolution authority
These Terms of Use are governed by the laws of the Socialist Republic of Vietnam. The courts of the Socialist Republic of Vietnam are the only authorities competent to resolve all related disputes.
The conditions below apply specifically to the online ordering function on the Website. When using the function to place an order, you automatically agree to comply with all instructions, terms, conditions, and notes posted on the website, including but not limited to the Terms of Use stated here. If you do not intend to shop online or do not agree with any terms or conditions stated in the Terms of Use, please STOP USING this function.
- Conditions for using the online ordering feature
The online ordering feature is for personal and non-commercial purposes only. You are not allowed to modify, copy, distribute, transfer, display, operate, reproduce, publish, franchise, create links, transfer, or organize business from any information, software, products, or services obtained from the online shopping feature.
The online shopping feature will assist you in searching for information and completing the purchase of products and services validly. However, if this feature is abused, you may be denied access or use.
You must affirm and ensure that you are over 18 years old when using the online shopping feature, ensuring compliance with the Terms of Use stated here and having sufficient rights and capacity under the law to perform actions related to the use of this feature. You accept financial obligations for any actions using your own Website or any individual or organization using the booking information.
- Pricing regulations and fees
The total payment amount includes all taxes and fees that the customer must pay
- Obligations of the seller (AVANTI) and the obligations of the customer in each transaction
Obligations of AVANTI
Notify the Ministry of Industry and Trade about the e-commerce website;
Build and publish on the website the following information: Unit information; Website usage instructions; Information about general transaction conditions; Privacy policy; Information about payment methods; Complaint resolution policy; Delivery and shipping policy; …
Require buyers using the website to provide at least the relevant information when registering an account.
Store the registration information of members using the website and regularly update any changes or additional relevant information;
Prevent and remove from the website any information related to goods and services prohibited from trading under the law;
Remove from the website any information that violates the website's regulations/laws when detected or upon receiving verified feedback about such information;
Provide information, support state management agencies in investigating business activities that violate the law using their website;
Provide information about their business situation when requested by competent state authorities to serve the activities of e-commerce statistics, inspection, and handling violations
Customer's obligations (buyer)
Provide fully and accurately at least one of the following information: Phone number, password, referral code (if any), payment password, confirmation code as shown, confirmation code sent to the phone to register an account;
Read and fully understand the operational regulations, terms, and conditions of using the services of the website habanosspecialist.vn and the services provided through the website before registering an account and using the service, and read and understand the terms and conditions of using the service when receiving notifications about changes, adjustments to the operational regulations, terms, and conditions of this service. The member's use of the service or continued use of the service is considered as the member having read, understood, and agreed to the operational regulations, terms, and conditions of using the website services and the services provided through habanosspecialist.vn;
Be responsible for the security, retention, and all activities using the service under your registered name and password;
Notify AVANTI promptly of any unauthorized use, abuse, security violations, and keep your registered name and password to cooperate in handling;
Commit that the information provided to AVANTI is accurate and complete and keep your information on the website habanosspecialist.vn updated, accurate, and complete;
Be responsible for the content, images, personal information, and other information, as well as the entire transaction process through the website habanosspecialist.vn;
Cooperate and provide necessary information to habanosspecialist.vn to resolve arising disputes;
Provide transaction information when requested by competent state authorities;
Comply with legal regulations on payment, advertising, promotion, protection of intellectual property rights, consumer rights protection, and other relevant legal regulations when operating on the website habanosspecialist.vn;
Commit and agree not to use the services of the website habanosspecialist.vn for illegal, unreasonable, fraudulent, threatening purposes, illegal information probing, sabotage, creating and spreading viruses that damage the system, configuration, transmission of information of habanosspecialist.vn or using AVANTI's services for speculative purposes, creating fake service orders, market manipulation, including serving to predict market demand. In case of violation, the member must be responsible for their actions before the law;
Commit not to change, modify, copy, disseminate, distribute, provide, and create similar tools of the services provided by AVANTI to a third party without the Company's consent;
Must not act in a way that undermines the reputation of the website habanosspecialist.vn in any form, including but not limited to causing disunity among members by using a second registered name, through a third party, or disseminating information that is detrimental to the reputation of the Company;
Provide personal information when requested by competent state authorities to serve the e-commerce statistics.
