Upon receiving the goods, AVANTI allows customers to carefully inspect the products before acceptance. Customers are required to record a video during the unboxing process and report any issues immediately to the delivery staff or via hotline 0896333389 for complaint handling. We will not process any complaints if the customer does not provide a video recording of the unboxing and product inspection process.

Certain S.T. Dupont products such as luxury lighters, writing instruments, leather accessories, and sealed electronic accessories only allow inspection of the external packaging condition at the time of delivery. Customers are not permitted to open the seal or product packaging. Opening the seal is considered acceptance of the product.

In cases where the shipping partner does not allow on-site inspection, customers are requested to record a video from the moment the package is received until the package is opened at home to ensure their rights in case of complaints. If unexpected issues arise on the customer’s side, AVANTI will provide flexible support in the following situations:

• Incorrect address provided

• Customer requests delivery rescheduling

In force majeure cases such as natural disasters, traffic accidents, etc., AVANTI will always support and ensure customers’ rights and benefits.

For any questions or feedback, please contact:
Hotline: 0896333389
Email: Customerservice@avanti.com.vn